Privacy Policy

Havelaar US, LLC ("we," "us," or "our") operates the WaveDyno website at wavedyno.com and the WaveDyno application at app.wavedyno.com (together, the "Service"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

1. Information We Collect

We collect the following information when you use the Service:

• Account information. When you sign up, we collect your email address and, if provided, your name, through our authentication provider.
• Project and simulation data. The engine configurations, projects, simulation runs, and results you create are stored so the Service can function.
• Usage analytics. We collect information about how the Service is used, such as pages viewed, features used, and general device and browser information.
• Correspondence. If you email us, we keep the message and your contact details so we can reply.

2. How We Use Your Information

We use the information we collect to:

• Operate the Service: authenticate you, store your projects, run your simulations, and enforce usage limits.
• Respond to your inquiries and provide support.
• Understand how the Service is used so we can improve it.
• Improve and calibrate our simulation models, using simulation inputs and results in aggregated or de-identified form.
• Notify you about important changes to the Service or your account.

We do not sell, rent, or trade your personal information to any outside parties.

3. Third-Party Services

To operate the Service, we rely on a small set of trusted third-party processors:

• Clerk for authentication and account management.
• Convex for our application database and backend.
• Amazon Web Services for running simulations.
• Cloudflare for hosting and content delivery.
• PostHog for product analytics.

Each of these providers processes data on our behalf under their own security and privacy commitments.

4. Cookies

The application uses cookies and similar browser storage that are necessary for signing in and keeping your session active, and analytics identifiers that help us understand product usage. The marketing website at wavedyno.com does not use advertising cookies.

5. Data Security

We implement industry-standard security measures to maintain the safety of your personal information. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your account information and project data for as long as your account is active. Detailed simulation artifacts may be cleaned up after a retention period. If you delete your account, we delete your personal information within a reasonable period, except where retention is required by law.

7. Your Rights

You have the right to request access to the personal data we hold about you, and to ask that your personal data be corrected, updated, or deleted. If you would like to exercise this right, please contact us.

8. Changes to This Policy

We may update this Privacy Policy from time to time as we launch new features or change our data practices. We will notify you of any changes by posting the new Privacy Policy on this page and updating the date above.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us.

Company: Havelaar US, LLC